Insurance Carrier
A total loss of your vehicle means one thing above all: a lot of stress and usually complicated document handling and unfortunately often additional trouble when selling your accident vehicle. Here we gladly offer you our service! We pick up your accident vehicle and transfer your money via instant bank transfer.
We take care of all aspects of your total loss, so that you have as little hassle as possible. Our service team will help you personally from Monday to Friday from 8 a.m. to 5 p.m. under +49 211 540 118 11, or you can send us an e-mail at any time under vps@copart.de
We Take Care of Your Total Loss
You can rely on us. We will be there to guide you and assist you throughout the whole process of your total loss. We will be at your side and answer every question and support you with our experience and all-over-service.
Leave it to us. We are familiar with every step of the process and cooperate with your insurance company in the handling of all your documents and formalities. We will guide you through every document and send them directly to your insurance company.
Copart collects the necessary documents (signed settlement agreement and purchase contract plus vehicle documents) from the desired location (e.g. your workplace). In return, you will receive the replacement value (WBW) of your vehicle from the insurance company after they have received the purchase contract and settlement agreement you have signed from us. We recommend our digital customer portal for particularly fast payment of the replacement value and rapid processing of the purchase contract and settlement agreement.
We will take care of all the logistics for you and pick up your car quickly and free of charge. Our drivers are highly professional and well trained and will come to your place or to the storage place where your vehicle is located. Within minutes your vehicle will be loaded and ready to go, no matter how damaged it is.
Axel Hager & his Customer Care team are here to help you with words and deeds.
(Total) Loss Meets All Over Service
Your Conversation with the Expert / Claims Manager
Your expert / claims manager supports you on the most convenient, quickest and easiest way to handle your claim and inform you about Copart's all-round service.
Key Delivery and Vehicle Collection
Copart collects your vehicle nationwide free of charge. Requested date after arrangement with you.
Cash-Free Payment of the Net Replacement Value
Copart collects all the necessary documents for your accident vehicle (vehicle registration document and vehicle title) from your desired location (e.g. also from your workplace). In return, you will receive the equivalent value of your vehicle as it was at the time immediately before the accident. This amount will be paid out by the insurance company. If applicable (in the case of comprehensive claims), the agreed excess amount will be deducted by the insurance company. In the case of liability claims, the claimant (depending on the insurance company settling the claim) also has the option of selecting the replacement value settlement in the event of a total loss with 100% liability.
Formalities
We take care of the organizational work for you:
- In our digital customer portal, you can sign the required documents digitally at any time
- On request, we can deregister your vehicle for you at the road traffic office
- Support with the processing of financed vehicles: we support your communication with the financing company!
We are happy to help!
vps@copart.de+49 211 540 118 11
Copart Deutschland GmbH | Am Seestern 24 | 40547 Düsseldorf
Policyholder
If you have already reported the damage to your insurance company, all we need from you is a few details, which you can enter quickly, easily - and above all, regardless of location and time - via our online portal.
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Click on the link you received by e-mail from our service team to go
directly to our online portal.
Important! Your zip code is your password! - Check your personal data there.
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Complete your vehicle data
Important! In case your vehicle is financed: Have you already reported the accident to your financing partner? If not, do so as soon as possible! - Sign the documents at the marked places.
- Schedule the collection of your vehicle documents and key by DHL via our exclusive service online.
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Select your preferred date and pick-up location (e.g. your workplace)
online.
Important! 1 key always remains with the vehicle!
Our team will contact you to arrange an appointment to pick up your vehicle.
This is what is included in our exclusive service for you:
- We send the documents signed by you directly to your insurance company - you do not need to worry about anything.
- Copart will collect the necessary documents at the location of your choice (e.g., your workplace). In return, you will receive the replacement value (RV) of your vehicle transferred to your account, which will be done once we receive the signed purchase contract and settlement agreement from you. For a quick payout of the replacement value and a smooth processing of the purchase contract and settlement agreement, simply use our digital customer service.
- The deregistration of your vehicle (if you wish) will be done through us within 14 working days from the date of collection.
We are pleased to be able to relieve you of much of the work involved in handling your accident vehicle with our service. Trust our expertise, as do the following partners in the insurance industry.
Our Partners
